How to Get a Refund from Seeking Arrangement After Being Banned

You paid for Seeking Premium or Diamond. You used it for a few days — maybe you messaged someone with the word "arrangement," maybe your account got flagged by their AI for reasons nobody will explain. And now your account is banned, your subscription is gone, and Seeking's support team is telling you that "all sales are final" per the terms of service.

If you're here, you probably already tried the obvious route: emailing Seeking's support team and asking nicely. And you probably got one of two responses — either a form email restating the refund policy, or complete silence. That's the standard experience.

But "all sales are final" isn't the last word. You have options, and some of them work. Not guaranteed — nothing in disputes ever is — but users have successfully recovered their money through the channels below. We'll walk through each one, ranked roughly by likelihood of success.

Option 1: Email appeal to Seeking support (low success rate)

We're listing this first because you should try it before escalating — even though it rarely works. If nothing else, having a paper trail showing you attempted to resolve the issue directly strengthens your case for later options.

Email: support@seeking.com

What to include:

• Your username and email associated with the account
• Date of ban and date of last payment
• Amount charged and billing period
• Brief explanation of why you believe the ban was unjustified
• Direct request for a prorated refund for unused days

Keep it short, factual, and unemotional. Don't argue about whether the ban was fair — focus on the financial aspect. You paid for 30 days of service, received X days, and are requesting a refund for the unused portion.

Expected outcome: 70-80% of users report getting no response or a templated denial. Some report success after multiple follow-ups (3-4 emails over 2-3 weeks). The users who do get refunds directly from Seeking tend to be Diamond subscribers who were banned within the first few days of a billing cycle — the dollar amounts are large enough that Seeking occasionally makes exceptions to avoid chargebacks.

If this doesn't work within two weeks, move to the options below.

Option 2: Credit card chargeback (highest success rate)

A chargeback is a dispute you file with your credit card company (not with Seeking). You're telling your bank: "I paid for a service that was not delivered as promised." Your bank investigates, and if they side with you, they reverse the charge and take the money back from Seeking.

How to file:

1. Call the number on the back of your credit card (or use the dispute feature in your banking app — most banks have this now)
2. Tell them you want to dispute a charge from "W8 Tech" or "Seeking" (check your statement for the exact merchant name)
3. Reason code: "Services not received" or "Services not as described"
4. Explain briefly: you paid for a subscription service, the provider terminated your access mid-billing-cycle without delivering the remaining service, and they refused a refund
5. Provide the charge amount, date, and any communication you have with Seeking's support (this is why Option 1 matters even when it fails)

What happens next:

• Your bank issues a temporary credit while they investigate (usually within 1-3 business days)
• Seeking has 30-45 days to respond with evidence
• If Seeking doesn't respond (common for smaller amounts), you keep the credit
• If Seeking disputes your chargeback, the bank makes a final decision based on documentation

Success rate: High — estimated 60-70% based on user reports. Banks generally side with consumers when a service provider terminated access mid-subscription without delivering the paid-for service. Seeking's "all sales are final" terms don't override your bank's consumer protection policies.

Potential downside: Seeking will permanently ban any account associated with a chargeback. If you file a chargeback, assume you're never using Seeking again. For most people in this situation, that's already the plan.

Option 3: PayPal dispute (if you paid through PayPal)

If you subscribed to Seeking through PayPal, you can file a dispute through PayPal's Resolution Center instead of (or in addition to) a credit card chargeback.

How to file:

1. Log into PayPal → Resolution Center → "Report a Problem"
2. Find the Seeking transaction
3. Select "I didn't receive my item or service"
4. Describe the situation: paid for subscription, access terminated without refund
5. Submit and wait for PayPal's review

PayPal's buyer protection is generally consumer-friendly. They require the seller (Seeking) to prove that the service was delivered. If your account was banned, Seeking can't demonstrate ongoing service delivery because they terminated it themselves.

Timeline: PayPal typically resolves disputes in 10-30 days. If Seeking doesn't respond to PayPal's inquiry (common), the dispute is automatically resolved in your favor.

Option 4: BBB complaint against W8 Tech

The Better Business Bureau isn't a regulatory body — they can't force a refund. But BBB complaints create public records, affect business ratings, and many companies respond to them because they want to maintain their BBB profile. Seeking's parent company (W8 Tech, formerly InfoStream Group Inc) is based in Las Vegas, NV.

How to file:

1. Go to bbb.org and search for "W8 Tech" or "Seeking" in Las Vegas, NV
2. Click "File a Complaint"
3. Category: Online services / Dating services
4. Describe your issue factually: dates, amounts, what happened, what resolution you want
5. Request: Full or prorated refund

W8 Tech currently has an "F" rating with the BBB based on complaint volume and response patterns. They do respond to BBB complaints (the BBB requires it), but responses tend to be templated and cite the terms of service. However, some users report that the BBB complaint triggered a refund that direct customer service wouldn't provide — possibly because BBB complaints are handled by a different team or because the company wants to close complaints as "resolved."

Filing a BBB complaint takes 10 minutes, costs nothing, and creates a permanent public record. Even if it doesn't result in a refund, it contributes to the documented pattern of complaints that other consumers can reference.

Option 5: State attorney general consumer protection complaint

Every US state has an attorney general's office with a consumer protection division. Filing a complaint with them is free, creates an official government record, and can trigger investigations if enough complaints pile up about the same company.

How to file:

1. Google "[your state] attorney general consumer complaint"
2. Most states have an online form — fill it out with the same information you'd provide for a BBB complaint
3. Include: company name (W8 Tech / Seeking), amount, dates, what happened, copies of any communication
4. Submit

You can also file in Nevada (where W8 Tech is incorporated) regardless of where you live. The Nevada AG's consumer protection division handles complaints against Nevada-registered businesses.

This route rarely results in a direct, fast refund to you individually. But it contributes to a complaint volume that can trigger AG investigations, consent decrees, or forced policy changes. If you've already gotten your money back through a chargeback, filing an AG complaint anyway helps other consumers down the line.

Option 6: Small claims court (nuclear option)

For larger amounts (Diamond subscribers who lost multiple months), small claims court is an option. You'd file against W8 Tech in your local small claims court for the amount of your undelivered subscription.

This is more effort than the other options — you'll need to file paperwork, pay a small filing fee ($30-75 in most jurisdictions), and potentially show up in court. But small claims court doesn't require a lawyer, the filing fee is recoverable if you win, and companies frequently don't show up to defend small claims cases (in which case you win by default).

Realistic use case: you're a Diamond subscriber who was charged $374.99, banned after 5 days, and denied a refund. Your chargeback was denied because you waited too long. You have documentation of everything. Small claims court is a viable path to recover that money.

How to avoid this situation in the future

The best refund is the one you never need to request. A few preventive measures:

• Use a credit card, not a debit card. Credit cards offer chargeback rights that debit cards generally don't. If something goes wrong, you want the ability to dispute.
• Don't auto-renew. Cancel auto-renewal immediately after subscribing. Use the service for the month you paid for, then manually re-subscribe if you want another month. This prevents surprise charges if you're banned or forget to cancel.
• Screenshot everything. Your profile, messages that might trigger flags, any notification of a ban. Documentation is everything in disputes.
• Consider platforms with transparent refund policies. Arranged offers clear moderation rules, human-reviewed appeals, and prorated refunds when moderation errors occur. You shouldn't need a guide like this to get your money back from a dating platform.

Frequently asked questions

Does Seeking Arrangement give refunds?

Officially, no. Seeking's terms of service state "all sales are final" and their customer support team will cite this policy when asked. In rare cases — typically Diamond subscribers who escalate repeatedly — Seeking has issued refunds or credits. But the standard experience is denial. Your best path to a refund is through your credit card company (chargeback) rather than through Seeking directly.

How long does a Seeking Arrangement chargeback take?

Most banks issue a temporary credit within 1-3 business days of filing the dispute. The full investigation takes 30-60 days. If Seeking doesn't respond to your bank's inquiry (common for amounts under $500), the temporary credit becomes permanent. If they do contest it, your bank reviews both sides and makes a final decision, typically within 60-90 days total.

Will Seeking ban me permanently if I do a chargeback?

Yes. Seeking permanently bans accounts associated with chargebacks and blocks the credit card from being used to create new accounts. If you're filing a chargeback, assume you're done with Seeking permanently. For most people who've been unfairly banned and denied a refund, that's already the decision they've made.

Can I dispute a Seeking charge from 3 months ago?

It depends on your bank. Most credit card companies allow disputes within 60-120 days of the charge date. Some extend to 180 days. Call your bank and ask about their specific dispute window. The sooner you file, the better your chances — waiting weakens your case because the bank may ask why you didn't dispute sooner.

Is filing a chargeback against Seeking illegal?

No. Filing a chargeback for services you paid for but didn't receive is a legitimate consumer protection mechanism. It's not fraud — it's the system working as designed. Credit card chargeback rights exist specifically for situations where a merchant takes your money and doesn't deliver the service. That said, don't file a chargeback if you used the full service period and simply changed your mind — that would be an inappropriate dispute.

Related: Seeking Arrangement banned guide · Seeking refund after ban · Charged after being banned · Seeking alternatives