Seeking Charged You After Banning Your Account? What to Do
Seeking banned you and is still billing you. Here's how to stop the charges, get your money back, and protect yourself from continued billing.
If Seeking banned your account but is still billing you, you're not alone. This is one of the most common complaints on Trustpilot and PissedConsumer. Here's how to stop it.
Why this happens
Seeking's ban system and billing system don't always communicate. When your account is banned, it should cancel your subscription automatically. Sometimes it doesn't. The result: you're paying $109.99-$274.99 per month for a platform you can't access.
This isn't a fringe case. On Trustpilot, "charged after ban" is one of the most frequent complaints. Users report being billed for 2-3 months after their account was terminated before they noticed.
Step 1: Stop the bleeding
Cancel the subscription immediately from your side, even if Seeking should have done it:
- If you paid via credit card: Call your bank and ask them to block future charges from Seeking / W8 Tech / Reflex Media. These are the company names that may appear on your statement.
- If you paid via PayPal: Log into PayPal → Settings → Payments → Manage pre-approved payments → Cancel Seeking's billing agreement.
- If you paid via Apple: Settings → Apple ID → Subscriptions → Cancel Seeking.
Do this first, before anything else. Every day you wait is another day they might charge you.
Step 2: Document everything
Before you file a dispute, gather:
- Screenshot of the ban notification or error when trying to log in
- Your payment history showing charges after the ban date
- Any emails from Seeking about the ban
- Any emails you sent to support (and their non-response)
Step 3: File a chargeback
Call your credit card company or bank. Dispute every charge that occurred after your ban date. The reason: "services not provided" — you were charged for access to a platform that banned you from accessing it.
This is a straightforward case. You have documentation showing the ban date and charges after it. The service was not provided. Most banks approve these chargebacks quickly.
For a detailed walkthrough of the chargeback process, see our full refund guide.
Step 4: Move on
Once you've stopped the charges and filed the dispute, the question is what to do next. Creating a new Seeking account means risking the same cycle — pay, get banned, fight for a refund, repeat.
Arranged costs less ($49.99/month), doesn't ban users for sugar dating language, and has a cancel-anytime policy that actually works. If Seeking's billing practices have burned you, that's a signal about how they view their customers.
Frequently asked questions
Is it legal for Seeking to charge me after banning me?
It's a gray area. Their terms say fees are non-refundable, but continuing to bill for a service they've terminated is harder to defend. Consumer protection laws in most states favor the customer when a service is no longer being provided.
How many months of charges can I dispute?
Most credit card companies allow disputes up to 120 days (about 4 months) from the charge date. If Seeking billed you 6 months ago, you may only be able to dispute the most recent 4 months.
Will filing a chargeback affect my credit score?
No. Chargebacks are a dispute between you and the merchant, facilitated by your bank. They do not appear on your credit report.
Ready to get started?