Seeking Refund After Ban: Your Options
Seeking banned your account and kept your money. Here's whether you can get a refund, how to dispute the charge, and what your rights are.
Seeking's terms say all fees are non-refundable. But "non-refundable" doesn't mean you have zero options — especially if you were banned mid-billing cycle with no explanation.
Will Seeking give you a direct refund?
Almost never. Seeking's Terms of Service explicitly state that subscription fees are non-refundable, including in cases of account suspension or termination. Their support team rarely responds to refund requests, and when they do, the answer is usually no.
That said, it's worth trying. Email support@seeking.com with:
- Your account email
- Date of the ban
- Date of your last payment
- A clear request for a prorated refund for the unused portion of your subscription
Keep the tone professional. Don't threaten. If they ignore you (likely), move to the next option.
Credit card chargeback
This is the most effective option for getting your money back. A chargeback is a dispute you file with your credit card company or bank, not with Seeking.
How to file a chargeback
- Call the number on the back of your card or log into your bank's app and find "dispute a charge."
- Select the reason: "Services not provided" or "Goods/services not as described." You paid for a service (dating platform access) and the provider terminated your access without delivering the service for the paid period.
- Provide documentation: Screenshot of the ban notification, your payment receipt, and Seeking's lack of response to your refund request. If you emailed support and got no reply, include that too.
- Submit. The bank investigates. Seeking has a window to respond (usually 30-45 days). If they don't respond (common), the chargeback is approved automatically.
What happens after a chargeback
You'll get your money back — usually within 5-10 business days after the dispute is resolved in your favor.
Seeking will permanently block your payment method. If you ever try to use that card on Seeking again, it'll be declined. This is standard — all merchants can block cards that filed chargebacks.
Your Seeking account is permanently done. If you were hoping to get unbanned AND get a refund, that's not realistic. The chargeback burns the bridge.
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Switch from Seeking →BBB complaint
Filing a complaint with the Better Business Bureau (BBB) sometimes gets a response when direct contact doesn't. Seeking's parent company is W8 Tech Inc. (formerly Reflex Media Inc.), based in Las Vegas, Nevada.
Go to bbb.org, search for W8 Tech or Seeking, and file a complaint. Describe the ban, the lack of explanation, and the refund you're requesting. Companies that care about their BBB rating respond. Companies that don't... well, that tells you something too.
State attorney general
If the amount is significant ($275+ for Diamond tier) and neither the chargeback nor BBB works, you can file a consumer complaint with your state's attorney general. This is free and creates a paper trail that can pressure the company.
How much can you get back?
| Scenario | Likely refund |
|---|---|
| Banned day 1 of billing cycle | Full month ($109.99-$274.99) |
| Banned mid-cycle | Prorated amount |
| Banned near end of cycle | Minimal — may not be worth pursuing |
| Multiple months charged after ban | Full amount for months after the ban date |
If Seeking continued charging you after banning your account, you have a strong chargeback case for every charge after the ban date.
The bigger question
Getting a $109.99 refund feels good. But the real cost of Seeking isn't the subscription — it's the time you spent building a profile, making connections, and establishing conversations, all of which disappear when they ban you with no warning.
Before you go through the refund process and try to create a new Seeking account, consider whether a platform that treats paying customers this way deserves more of your time. Arranged costs $49.99/month, doesn't ban users for sugar dating language, and won't delete your account without explanation. Your other options after a ban are covered here.
Frequently asked questions
Can Seeking charge me after banning my account?
If your subscription was set to auto-renew and Seeking didn't cancel it when they banned you, yes. This happens more often than it should — their ban system and billing system don't always communicate properly. Users have reported being charged for 2-3 months after a ban before noticing. File a chargeback for any charges after your ban date — you have an extremely strong case since no service was provided for those billing periods.
How long does a chargeback take?
Most chargebacks are resolved within 30-60 days. You'll typically see a provisional credit on your statement within 5-10 business days while the bank investigates. The merchant (Seeking/W8 Tech) has 30-45 days to respond to the dispute. If they don't respond — which is common with Seeking — the chargeback is automatically approved in your favor and the provisional credit becomes permanent.
Will Seeking sue me for filing a chargeback?
No. Chargebacks are a standard consumer protection mechanism built into every credit card agreement. Seeking may block your payment method and permanently ban your account (which is already banned anyway), but they will not pursue legal action over a subscription refund of $109-$274. The cost of litigation would far exceed the amount in dispute. This is true even for Diamond-tier chargebacks.
What reason code should I use for the chargeback?
Select "services not provided" or "goods/services not as described." You paid for access to a dating platform. The platform terminated your access before the paid period ended. Therefore the service was not provided for the remaining days you paid for. This is straightforward and banks approve it regularly. Avoid selecting "fraud" or "unauthorized charge" unless someone actually stole your card — those categories require different evidence and can complicate the process.
Can I get a refund AND get my Seeking account back?
Realistically, no. Filing a chargeback permanently burns your relationship with Seeking. They will block your payment method, flag your account details, and never reinstate access. If your priority is getting your account back, try the direct support email first (though success rates are low). If your priority is getting your money back, go straight to the chargeback — it's faster and more reliable than waiting for Seeking's support team to respond.
What if I paid through PayPal or Apple?
If you paid through PayPal, open a dispute through PayPal's Resolution Center (not your bank). Select "item not received" or "not as described." PayPal disputes tend to resolve faster than bank chargebacks — often within 10-14 days. If you paid through Apple (iOS subscription), contact Apple Support and request a refund for the subscription period during which you were banned. Apple is generally more responsive than Seeking's own support team.
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