Deleting your account

From the app

1. 1. Open Settings.
2. 2. Choose Delete account.
3. 3. Enter your password to confirm.

The password step is there so that someone with momentary access to an unlocked phone cannot delete your account.

From the website

Sign in and go to Settings, then Account, then Delete account.

If you cannot sign in

Email support@getarranged.io from the address on the account and ask us to delete it. We will confirm it is yours before we do anything, and we aim to complete requests within 30 days.

What gets deleted

All of it, not just the visible parts:

• · Your profile, and every photo, removed from our image storage as well as the database
• · Every message you have sent and every conversation you were part of
• · Your matches, likes and favorites given and received, and profile views
• · Blocks and reports made by you or about you
• · Your subscription record, privacy settings and trips
• · Your account, email address and password
• · Notification preferences and any device push tokens

An active subscription is cancelled as part of the process.

What we keep, and why

One record of the deletion itself: the email address the account used, the IP address and browser the request came from, and the date. We keep it for security and legal compliance, and because being able to show that a deletion request was honoured is part of honouring it.

Our internal security log of earlier account actions also stays — entries such as a password change, a report you filed, or a message our filters flagged. Those entries can include an IP address and an internal account number, but not your profile, photos or messages. Your payment processor keeps its own transaction records.

This cannot be undone

There is no grace period and no recovery. Deleting removes the data immediately rather than deactivating the account, so signing up again later starts you from nothing. If you only want a break, hiding your profile in Settings takes you out of Discover without destroying anything.